Please do e-mail them. I contacted Townsend because I didn't receive my CD/DVD. They claim they sent it with the print, which I got about 4 days after it was shipped. I didn't get it. I asked for a replacement, and they told me they're out. Now they've sent me a lost-item claim form so they can replace my "lost" item. I ended up ordering another copy from eBay. Not a happy camper. Sorry to be so windy, but that's what I've been through. Other than us, has anyone else had this trouble? Staci