Clothing line FAQs
We have received a few questions about the Ultravox.org.uk ShirtCity T-shirt store and thought it best to put together a short list of FAQs, particularly about SIZING and RETURNS. Please make sure you read them before you proceed!
If you've read them already, here's the link to the Store:
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Why are some items different prices?
The price of each item depends on the number of colours and the number of sides it's printed on - this creates the base price, on top of which we make a few pounds per order, to help with Ultravox.org.uk site maintenance, etc.
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How do I view or change details about an item?
If you click on an item image, you can then view photos of both the front and back. You can change the shirt's colour to navy, red, green, sand, grey etc etc, select a size, select a quantity and scroll down to see information regarding the material, stitching and thickness. You can also choose to add a text backprint if you wish, to display your Forum name and/or real name. This helps with identification at Voxgates!
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Are the shirts good quality?
Yes, they are. Even the Basic T-shirt is Fruit of the Loom and the others are of similar or better quality.
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How are the shirts printed?
ShirtCity states that a computer-controlled cutting plotter cuts text and logos out of a special foil. This extremely thin special foil (only 50 µm) is then merged with the textile under constant heat and very high pressure. Even after many washings, the resulting colour coating will not lose its brilliance.
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How do I wash my shirt?
Turn the shirt inside-out before washing.
Machine wash at 40 degrees Centigrade.
Do not iron the print.
Don't tumble dry after washing.
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Is there a Sizing Guide for each item?
Yes, there is. Click on the shirt you are interested in, then click on the '?' next to the size picker. This will give you a pop-up window with size information for that item.
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What sizes are in the shop?
The Ladies range tends to be from Small to Large, so if you're on the larger or taller side, try the men's (unisex) range. The Mens goes from Small to 2XL and there is a separate range of 3XL T-shirts. The sizes do seem to be very slightly on the small size, so if in doubt, order one size up.
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Can I return an item if it doesn't fit me?
Each item is printed to order, so in most cases, no. ShirtCity don't accept returns unless the garment is faulty, or the size is very different to that staed in their Sizing Guide for that item - so please do check the Sizing Guide VERY CAREFULLY.
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What if English is not my first language?
The shop can be changed to multiple languages.
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What payment does the shop take?
Payment is accepted via Visa, MasterCard, American Express, Switch, Solo, JCB, Diners and PayPal.
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How soon will my order arrive?
Please note that orders are produced in 2-5 business days and then delivered in 2-4 business days, depending on your location.
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What if you don't deliver to my country?
Send an email to ev@ultravox.org.uk and we'll see if we can help.
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DO I need to create an account? I have a login on the Forum.
Yes, you do need to register a new account with ShirtCity, if you have not shopped with them before. It is separate from your Forum account.
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Why are you selling Ultravox.org.uk T-shirts?
As many official band sites are run by record companies, many visitors assume that this one is too. It isn't - it's run by fans.
Rob, Paul and myself (Cerise) run the official fan site in our spare time, and as before, it's just for the heck of it - we're not employed by the band or the record company, and 99% of the time we don't get paid a penny. We give pretty much all of our spare time over the the site, helping fans get in touch with the band and each other, and to creating the very best possible CDs for the band. We do everything from track selection (visiting the vaults, cataloguing every single master), research, photo selection, photo retouching, recreating the original artwork, developing it sympathetically, talking them through with the band and with EMI, attending transfer and remastering sessions at Abbey Road, you name it - every single aspect. We've had input into or have produced over 50 CDs for Ultravox, Midge Ure solo or John Foxx solo. We've created tour merchandise for both John and Midge, and run the merch desk on their tours a few times. And since we all have full-time jobs, it's all in our spare time. We do it purely because WE LOVE THE BAND. Not just the music, but the band members themselves are very lovely people who have given graciously of their time over the years, to help us bring the best content to you.
The fanzine and website have been cited by Live Nation as one of the primary factors in making the band reunion possible (which is very flattering, though we're not sure if it's actually true or not!). There's a LOT of content to go up once the current remasters, Anthology and the reunion tour is over, and we're really looking forward to getting it all on the site.
As you'll probably know, there are various costs to running a website; hosting, bandwidth, domain renewal, software upgrades, etc etc - actually it's the bandwidth that's the killer, due to the sheer volume of traffic and the amount of large files we host. All of this we pay for ourselves, out of our own pockets - except for when someone kindly sends us a few pounds as a donation, or buys something from our shop - these sort of sales really help us to pay the site's running costs and helps keep the whole thing viable.
THe Official Voxgate is another case in point; we're taking over an entire venue for the evening, which incurs a cost. They've also asked for us to hire two of their security guys for the doors as a condition (we'll give 'em Ultravox Ts, I'm sure they'll blend in!). Then there's ticket printing, postage and a large dollop of time to sort out & arrange it all - and yet the tickets are free. We reply on you guys to show your generosity in other ways. And people do, which is fantastic - we thank each and every one of you, you're all wonderful people that help to keep this site alive, every bit as much as we do.
So you see, it's not us cashing in - it's us trying to keep the site going. The shirts have been really well received - a lot of people are proud to have been associated with Extreme Voice and the site over the last 25 years. And if you'd like to see it continue, please do consider using our Amazon links or search box, the next time you buy something there; or by sending us a couple of quid if you have it kicking around in your PayPal account one day.
Every little bit really does help.
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Have fun choosing the perfect shirt!
All the best,
Cerise, Rob and Paul
